Frequently asked questions.
Facts & Helpful Info
Quick answers to common questions so you can feel prepared for care.
Telehealth only, statewide in Florida
Sessions are via a HIPAA-secure video platform. You’ll receive a link in your portal before each visit.
How to book (Insurance vs. Self-Pay)
Insurance clients book through Headway; private-pay clients book via our Ensora/Client Portal. Both options confirm availability in real time.
Go to BookingPaperwork & timelines
Please complete your intake forms at least 24 hours before your first appointment. This helps us start strong and on time.
New Client FormsMedication safety & refills
Refills are handled during appointments. For controlled substances, we follow evidence-based guidelines and state/federal regulations.
Cancellation & no-show
24-hour notice is required to avoid a late cancellation/no-show fee. Please see our full policy on the Policies page.
PoliciesFaith-integrated care
Available upon request. We can incorporate prayer/scripture or keep care fully secular—your choice and comfort lead.